PCM Core Topics
- 5 half-days, or 2.5 consecutive days
- No prerequisites – open to everyone
Most communication workshops teach you what to say. PCM Core Topics teaches you how to connect with almost anyone. It gives you a new way of seeing people: instead of labeling someone "annoying", "slow" or "aggressive", you understand what drives them, how they prefer to be spoken to, and what happens to them under stress.
You leave with a clear, practical language that turns draining conversations into productive ones. You'll know how to talk to each person in a way they can actually hear, and how to stay calm and in control when tension rises – at work, in your relationship and at home.
Who it's for
- Managers and team leaders
- Sales, service, hospitality and culinary professionals
- Couples, and anyone who wants a good relationship
- Parents
- Consultants, coaches and therapists
Managers and team leaders
Less energy spent on friction and misunderstandings, more on real work. You'll know what motivates each person on your team, how to give feedback that lands, and how to build cooperation even with people who think completely differently from you.
Sales, service, hospitality and culinary professionals
Learn to recognize within minutes how the customer or guest in front of you likes to be spoken to – factual, warm, playful or brief. The result: fewer objections, fewer frustrated customers, more trust, and an experience that brings people back. In the kitchen or on a busy shift, you'll also spot team tension before it boils over.
Couples, and anyone who wants a good relationship
Understand what your partner really needs to feel loved and appreciated – which isn't always what you would want. Recognize the arguments that keep repeating and where they come from, notice early signs of stress, and say things in a way that gets heard. And if you're still looking: a clearer picture of yourself and what you need in a relationship.
Parents
Every child is different, and so is what calms them down. One child needs a hug and quiet, another needs a logical explanation, a third needs you to laugh with them. Learn to recognize what each of your children needs, understand what's behind difficult behavior, and lower the tension at home – teenagers included. Less shouting, more listening, and a closer connection.
Consultants, coaches and therapists
A proven, practical tool for quickly recognizing a client's communication style and stress reactions. Adapt the way you approach each person and reach meaningful conversations faster.
What the course covers
- The six PCM personality types and how they show up in daily life
- Communication channels: how to reach each person in a way they hear
- Psychological needs and motivation – what energizes and what drains
- Recognizing stress behaviors in yourself and others, and ways out of them
- Hands-on practice with real-life situations
- A personal PCM Profile for every participant